HIPAA & Privacy Policy
Last updated: May 1, 2025
Introduction
RxCaller ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
As a service that handles protected health information (PHI), we are committed to complying with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable privacy laws.
HIPAA Compliance
RxCaller is a HIPAA-compliant service. We implement physical, technical, and administrative safeguards to protect your health information as required by HIPAA. Our staff is trained in HIPAA compliance and privacy practices.
As part of our HIPAA compliance:
- We maintain a comprehensive security program designed to protect PHI
- We conduct regular risk assessments and security evaluations
- We implement access controls to limit who can view your information
- We use encryption for data in transit and at rest
- We maintain audit logs of all access to PHI
- We have procedures for breach notification in the unlikely event of a data breach
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: Name, email address, phone number, and postal address.
- Health Information: Information about your medications, including prescriptions, dosages, and pharmacy information.
- Usage Information: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on pages.
- Device Information: Information about the device you use to access our services, including device type, operating system, and mobile network information.
How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Process and fulfill your requests to find medications
- Communicate with you about our services
- Send you notifications about medication availability
- Analyze usage patterns to improve our website and services
- Protect against fraudulent or unauthorized activity
- Comply with legal obligations
Disclosure of Your Information
We may disclose your personal information:
- To pharmacies to check medication availability on your behalf
- To service providers who perform services on our behalf
- To comply with legal obligations, such as court orders or legal processes
- To protect our rights, property, or safety, or the rights, property, or safety of our users or others
We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security assessments
- Employee training on data security
- Access controls and authentication procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
To exercise these rights, please contact us at privacy@rxcaller.com.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@rxcaller.com
Phone: (212) 555-7890
Address: 350 Fifth Avenue, Empire State Building, Suite 4500, New York, NY 10118